Award Category
Customer Experience Award
For the business that puts the client at the centre of everything, with the results and testimonials to prove it.
Who should enter
Any property, broking or proptech business.
How entries are judged
Entries in this category are scored by our independent panel against the criteria below. Judging weighs evidence and impact over reputation or spend.
- Customer satisfaction and NPS
- Consistency of experience
- Complaint handling and recovery
- Genuine client advocacy